Job Description

Team Leader (TL)

Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Team Leader (TL) in Washington, DC. Position Overview: Supports the Program Manager as Team Lead, providing support for the Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (PPT). Support includes but is not limited to comprehensive onsite program and administrative support for Passport Headquarter Office and four (4) Regional Offices Position Responsibilities:

• The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. Anticipated tasks include, but are not limited to, the following:
• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Plan and follow established procedures and methods to meet changing processing requirements
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
• Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations
• Monitor workload and make recommendations to the Government on how to divide work among support staff
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls
• Assist with prioritizing workload
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government
• In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.

Position Requirements:

• Bachelor's Degree (or) 4 years of experience in managing teams
• Six (6) years of general office experience, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook
• Demonstrated customer service experience
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Good oral and written communication skills
• Ability to prioritize workload for small teams and possess good organizational skills
• Ability to effectively and politely interface with the public and provide excellent customer service
• Ability to analyze, interpret, and apply regulatory material and internal controls

VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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