Job Description

Job Description

Service Technician (Security)

Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world.

RESPONSIBILITIES:

• Acts as our customers best service provider at all times
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls, including emergency and after-hours calls; analyzes repair requirements and provides customers with appropriate solutions
• Completes accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Performs other duties and responsibilities as requested or required.

This is a direct hire position. You will be at a customer sites 5 days a week. You will travel in the Austin, Texas, area with little to no overnight travel. This is a great opportunity with a wonderful team! Growth opportunities! You will be provided a company truck, tools, PPE equipment, uniform,cell phone and laptop.

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