Office Service Representative II Job at Canon Business Process Services, Inc., Atlanta, GA

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  • Canon Business Process Services, Inc.
  • Atlanta, GA

Job Description

Overview

Under general supervision, this role is responsible for managing all mail, packages, and interoffice correspondence, including dispatching for all classes of mail/packages. Responsibilities may also include activities in the copy center, reception, hospitality, and other duties as assigned.

Responsibilities
CUSTOMER SERVICE

Ensure total customer satisfaction by understanding customer expectations, proactively resolving problems, and building relationships.

MAIL/PACKAGES/POUCHES

Receive, sort, and deliver incoming mail and packages according to assigned floors and within established time frames. Prepare outgoing mail/packages by wrapping, sealing, weighing, and affixing postage in accordance with postal regulations. Handle special outgoing inter-office pouches and process outgoing overnight shipments like Federal Express and UPS, ensuring timely delivery and accurate logging.

SUPPLIES/COPYING/FAXING/ADMINISTRATION

Organize and distribute supplies, verify and log orders, monitor inventory, and maintain a neat supply area. Handle copy jobs, including estimating runtime, checking quality, producing bound copies, and delivering or picking up jobs. Perform minor maintenance on copiers, operate fax machines, and generate activity and volume reports for productivity and billing purposes. Perform various administrative duties as needed.

Additional Functions

Assist with setting up and maintaining client kitchen areas and conference rooms, answer phones, greet visitors, move boxes or furniture, replace light bulbs, document scanning, prepare outgoing shipments, and learn new office automation features. Perform other duties as assigned under the direction of the Site Manager.

Qualifications
  • High school diploma or equivalent
  • 2-5 years of experience in a mailroom or professional office environment
  • Knowledge of shipping procedures, including metering and logging
  • Proficiency in computer skills preferred
  • Ability to operate various office equipment (fax, scanner, metering, stamping, tracking systems, photocopiers)
  • Excellent customer service skills, professional attitude, and appearance
  • Ability to work overtime and meet deadlines

PHYSICAL DEMANDS

  • Regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking
  • Lift and carry up to 20 lbs regularly; move over 50 lbs occasionally
  • Use of hand and foot controls frequently
  • Occasional stair climbing

What We Offer:

Competitive pay and benefits, comprehensive training and development programs, a positive work environment, and employee discounts nationwide.

Come Join Our Team!

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Job Tags

Work at office, Night shift,

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