Job Description
About Us:
Pacific Pain & Regenerative Medicine is a leading pain management clinic committed to helping patients manage chronic pain and providing comprehensive services to our community. Our high-volume office works closely with providers, case managers, and attorneys to ensure comprehensive care and support for our patients.
We are seeking a versatile and detail-oriented individual to join our team as a Medical Assistant with Front Desk and Scribe Experience. This role is ideal for candidates who excel in a fast-paced environment, have strong administrative and customer service skills, and are passionate about patient care.
Job Description:
As a Medical Assistant with Front Desk and Scribe Experience, you will:
Assist healthcare providers by documenting patient encounters in electronic medical records (EMR) systems, including:
Medical history and physical exam notes
Procedures and treatments
Patient education and instructions
Physician-dictated diagnoses and prescriptions
Referral letters as directed
Perform basic clinical tasks such as taking vital signs, preparing examination rooms, and assisting with minor procedures.
Manage front desk duties, including scheduling appointments, answering phone calls, verifying insurance, and collecting payments.
Use ChatGPT to complete portions of patient documentation and create reports or recommendations for referring entities.
Utilize JotForm for intake forms and other online tools effectively.
Provide exceptional customer service by addressing patient inquiries promptly, professionally, and compassionately.
Utilize bilingual skills to communicate with Spanish-speaking patients and assist with translation as needed.
Collaborate with the medical and administrative staff to ensure smooth operations.
Adhere to HIPAA guidelines and maintain patient confidentiality at all times.
Qualifications:
High school diploma or equivalent required; Bachelor’s degree preferred.
Certification as a Medical Assistant is a plus.
Previous experience working in a pain management office is a plus.
Experience in medical assisting, administrative tasks, and scribing in a clinical setting.
Proficiency in Spanish (written and verbal) is essential.
Strong computer skills, including familiarity with EMR systems, Google Suite (Docs, Sheets, Gmail), and JotForm.
Excellent organizational, multitasking, and communication skills.
Outstanding customer service skills with a patient-first attitude.
Ability to thrive in a fast-paced environment with a high level of attention to detail.
Familiarity with writing clear instructions for AI tools like ChatGPT is an advantage.
HIPAA certification (training and certification will be provided if not already obtained).
Pre-med students or aspiring NPs and PAs are encouraged to apply.
Benefits:
Competitive salary
Health Reimbursement Arrangement
Paid time off
Supportive, collaborative work environment
How to Apply:
Submit your resume and cover letter to tawny@pacificpainfree.com. In your cover letter, highlight your relevant experience and explain why you are passionate about this opportunity.
We are an equal opportunity employer and value diversity in our workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We look forward to welcoming a dedicated professional to our team!
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