Job Description

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, a commitment to guest satisfaction, and the ability to work overnight shifts. If this sounds like you, apply today! This position is part-time to full-time and must be flexible in scheduling. Overnight work is required.

Responsibilities

•Mitigate customer complaints as needed
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Communicate with housekeeping to make sure guest rooms are ready

Qualifications

•Must be able to work overnight shift 10:30 PM-7:30 AM.
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•High school diploma, GED, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Best Western Plus Spokane North

Job Tags

Full time, Part time, Work at office, Flexible hours, Night shift,

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