Job Description

Founding Customer Success Manager @ Listen Labs

We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let's talk.

Every company wants to be customer-obsessed, but traditional research methods are slow, manual, and expensive. Listen Labs automates the entire research workflow using AI: finding participants, conducting interviews, analyzing responses, and creating deliverables -- in hours instead of weeks. We partner with companies like Google, Microsoft, Canva, and Anthropic and have raised $27M from Sequoia, Conviction, and Pear.

As our Founding Customer Success Manager, you'll:

1. Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
2. Serve as the primary day-to-day contact for key accounts.
3. Partner with sales to identify expansion and renewal opportunities.
4. Provide proactive guidance and support to maximize customer value.
5. Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
6. Develop and refine customer success playbooks as we scale.

About You

• 13 years of Customer Success or related GTM experience at a B2B SaaS startup.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.

Why Listen Labs

• Rapidly growing, high-impact team with strong early traction.
• Opportunity to redefine how leading companies perform customer research.
• Meaningful equity, competitive compensation, and significant growth opportunities.

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