Job Description

Overview

Position at Swift Transportation in Phoenix, AZ. The role supports detention and billing activities to increase equipment utilization and collectible revenue. This description summarizes responsibilities, qualifications, and benefits.

Responsibilities

• Increase equipment utilization and collectible revenue by monitoring equipment activity on a daily basis.
• Audit records pertaining to company equipment while in detention status.
• Review detention data based on stop-off arrival and departure records, GPS location and other dispatch records.
• Review customer/driver files, validate detention time taken and ensure drivers are paid appropriately.
• Request authorization from customer based on contractual agreements or on equipment/driver(s) utilized by customer.
• Initiate billing process for approved power and trailer detention time. Inform payroll of detention payout amounts for drivers.
• Provide recommendations to contracts and/or pricing regarding opportunities to increase detention revenue.
• Collaborate with Accounts Receivable to resolve past due detention revenue and assist with collections.
• For Intermodal Detention Analysts, track and send out container dwell data.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• 1+ years experience in billing and/or customer service and/or operations required.
• Transportation industry experience preferred.
• Associates degree in related field or equivalent combination of education and/or experience required.
• Must possess strong communication skills.
• Must be detail-orientated.
• Must be proficient at reviewing data from multiple sources.
• Must possess strong analytical abilities.

What we offer

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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