Location: San Francisco, CA, Onsite, Full-Time
About the Role
We are an AI-powered recruiting platform helping recruiters identify, assess, and engage top talent. Over the past year, we've scaled into mid-7-figure revenue with 20%+ monthly growth and serve 2,500+ customers, including leading AI labs and innovative tech companies.
We are looking for our second Customer Success Manager to focus on onboarding new customers, ensuring existing customers succeed, and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory.
Responsibilities
Onboard new customers and ensure their success with the platform
Build and refine renewal processes
Create and update guides and resources in the Knowledge Base
Resolve ongoing customer issues, acting as a trusted partner
Collaborate with Sales to identify opportunities for account expansion
Provide product feedback to Engineering and Product teams to drive platform improvements
Requirements
2 years of work experience as a customer success manager or related field.
Deep understanding of recruiting processes and challenges
Highly organized, capable of managing multiple customer threads simultaneously
Product-minded and solution-oriented
Located in or willing to relocate to San Francisco, CA (onsite 5 days/week)
Nice to Have
Experience as a recruiter or sourcer
Familiarity with Product-Led Growth strategies
Compensation & Benefits
Base salary: $100K to $160K, depending on experience
Comprehensive benefits including medical, dental, and vision
Lunch stipend
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