Job Description

As an Online Order Expo Agent, you will be responsible for managing and fulfilling online orders. Your role will involve navigating various ordering platforms, coordinating with team members, and maintaining exceptional standards of customer service.

Key Responsibilities:

Order Fulfillment:Accurately prepare and package online orders for pick-up, ensuring all items match the customers request.

Platform Navigation:Efficiently monitor and navigate through all ordering platforms to track and process orders.

Product Familiarity:Gain a thorough understanding of the store layout and inventory to effectively locate and prepare products.

Communication:Maintain clear communication with colleagues and supervisors to resolve issues and locate products as needed.

Order Accuracy:Double-check each order to ensure that all items are included and correctly packed.

Prioritization:Organize and prioritize orders based on their receipt time, ensuring timely processing of all orders.

POS System:Use the POS system to check inventory levels and ensure product availability.

Customer Interaction:Provide excellent customer service by communicating effectively with patients both over the phone and in person and notifying them when their orders are ready.

Salary

Required Skills

• Education:High school diploma or equivalent required.
• Age:Must be at least 21 years old.
• Background Check:Successful completion of a criminal background check.
• Experience:1-2 years of customer service or sales experience in a fast-paced retail environment.
• Skills:Positive attitude, strong organizational skills, ability to handle diverse personalities, excellent communication, and interpersonal skills.
• Attributes:Detail-oriented, flexible, team player with the ability to work efficiently under pressure.

Desired Skills

• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Previous experience with POS systems
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

About GOLDLEAF

Our Mission

Our goal is to be recognized as the leading dispensary for hospitality and service. Each member of our team is equally important in maintaining this goal and making GOLDLEAF a destination dispensary.

Our Concept

We bundle the best value and service in the cannabis industry with each experience a guest has at GOLDLEAF. No guest leaves our location less than satisfied, and customer satisfaction is our number one priority.

Core Values

Customer Service Oriented

Being customer service oriented implies that our focus is our guests and patients. We value them over anything else and respond to their needs quickly and efficiently.

Education

We expect our staff to be educated, so that we may best inform our patients and give them the greatest service achievable. If you dont know the answer to a question a guest is inquiring about, kindly inform them that you will find out the answer to their question in a quick and timely manner.

Dependability

To be dependable implies that you will show up on time, follow through with commitments, be accountable, and be consistent.

Optimism

Optimism in the workplace is detrimental for success, it promotes high energy levels, creativity, inspiration, leadership, and a hopeful approach to both problem solving and daily tasks.

Integrity

We expect our staff to have integrity. This means that you are accountable, trustworthy, and reliable. It will also imply that you are always practicing your best moral values and ethics while representing GOLDLEAF.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Voluntary Short-Term Disability Insurance

Voluntary Accident & Critical Illness Insurance

Voluntary Life Insurance

Health Savings Account (HSA)

ZayZoon (Early Access to Earned Wages)

Employee recognition program

SparkPlug Vendor recognition incentives

Employee & Industry Discounts

Equal opportunity employer

GOLDLEAF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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