Job Description

About the Role
We are looking for a highly motivated, tech-savvy coordinator to join our eCommerce Strategy Team. This person will be the third key member of an important client team — supporting cross-functional collaboration, managing client requests, owning ticket hygiene in Jira, and helping move projects across the finish line. You’ll work closely with developers, QA, and clients to understand the “why” behind feature requests and help turn client ideas into actionable tickets.

In this role, you’ll also help in our quality assurance process: performing QA when needed, coordinating testing across teams, and keeping an eye on progress to ensure nothing gets stuck. You don’t need formal QA training — just strong attention to detail, a passion for getting things right, and the organizational skills to keep a process humming.

What We’ll Love About You

• You’re a strategic and creative thinker who takes pride in thoughtful, thorough execution
• You’re organized, detail-oriented, and comfortable juggling many moving parts
• You troubleshoot issues quickly and independently by researching, asking questions, and using your resources
• You’re a proactive communicator who writes clear, effective messages across email, Slack, and Jira
• You’re a team player who enjoys teaching, learning, and working collaboratively
• You bring a positive, can-do attitude to everyday tasks and challenges
  
  

What You’ll Do

eCommerce Project Coordination

• Translate client ideas and business goals into clearly written, actionable development tickets
• Manage Jira tickets across multiple teams and disciplines (dev, QA, design, etc.), ensuring they stay updated and on track
• Create and maintain documentation in Confluence 
• Help maintain roadmaps and delivery timelines that align with client expectations
• Act as a partner to the client, proactively offering suggestions before they’re asked

Quality Assurance Support

• Collaborate with QA and development teams to scope test cases and acceptance criteria
• Perform cross-browser, device, and responsive QA testing for new features and fixes
• Identify, log, and track bugs and inconsistencies in Jira with clear reproduction steps
• Help enforce QA standards and make sure tickets aren’t closed without proper validation

Client Communication

• Attend weekly client meetings and communicate clearly and promptly via email and Slack
• Surface blockers, risks, or questions to internal and client stakeholders
• Maintain a high standard of professionalism and client service

What You’ll Need to Have

• 1–2+ years of experience in eCommerce project management, account coordination, or a related role
• Familiarity with Jira, Confluence, or other project management tools
• Experience working with development teams and understanding web fundamentals
• General understanding of eCommerce platforms like Magento, Salesforce, Shopify, or similar
• Experience with third-party integrations
• Excellent communication and documentation skills
• A curiosity-driven mindset with a desire to grow in the fields of eCommerce, Project Management, and QA

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