Job Description

Overview City and County of San Francisco Municipal Transportation Agency 9180 Manager VI, MTA (Operations Manager, Streets Division) Salary: $180,440 to $230,308 annually The San Francisco Municipal Transportation Agency (SFMTA) oversees all transportation modes for the City and County of San Francisco, including the San Francisco Municipal Railway (Muni), bicycling, walking, on-street and off-street parking management, and taxis. Under the general administrative direction of the Director of Parking, the Manager of Operations manages and leads the Sign, Meter, Paint and Temporary Sign Shops, collectively known as the Operations Unit. The position oversees the day-to-day operations of the four shops which include: directing the agency’s goals and priorities in coordination with Principal Engineers and the Director of Streets; coordinates maintenance efforts; produces monthly and quarterly reports; and ensures timely and comprehensive responses to high priority requests from various stakeholders and policy bodies. The position also administers an annual operating budget of approximately $35 million to ensure the effective management of materials, supplies and staffing. The position will direct and manage the efforts of approximately 140 employees and includes oversight for hiring, retention, and overall culture of team. Responsibilities Sets priorities and directs overall work of Operations in partnership with City Principal Traffic Engineers, guidance from the Director of Streets and requests from the Mayor’s Office all in accordance with the shops’ abilities and capacity. Coordinates work between various shops to ensure efficient and timely project delivery. Oversees the successful implementation and use of various new technologies in the shops including but not limited to asset management, project management, timekeeping, and information systems. Works with Streets Administration to prepare budget requests for Operations and tracks expenditures and revenues throughout the year. Oversees timely procurement of materials and supplies as well as equipment. Works with administrative staff to oversee all operations personnel-related duties such as hiring, probationary periods, performance plans and reviews, disciplinary processes, and professional development plans. Organizes staff trainings and works to create a culture of safety, respect, inclusivity, and integrity. Analyzes and evaluates efficiencies of all shops, ensures the most effective use of resources are being carried out, and consistently seeks methods to improve shop operations while reducing costs. Develops, tracks and reports on delivery metrics and applies findings to adjust operations. Prepares monthly reports on Operations activities and escalates priorities to upper management when necessary. Understands various Collective Bargaining (Union) Agreements and enforcing and/or addressing workforce compliance and concerns. Performs other duties as assigned. Minimum Qualifications Possession of a Baccalaureate degree from an accredited college or university; AND Seven (7) years of experience in the design, construction, installation, maintenance, or repairs of public/private infrastructure systems, of which five (5) years must include supervising staff. Substitution Additional experience in design, construction, installation, maintenance or repairs of public/private infrastructure systems may be substituted for the required education on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units. Desirable Qualifications The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring. Management experience Communicates clearly and effectively in writing and verbally. Experience supervising large (25+) and diverse groups of people. Possess strong leadership skills including but not limited to: Ability to articulate goals and align employees behind established goals; Ability to identify issues and solve problems effectively; Skills in building cohesive teams; Ability to resolve conflicts in a fair way; and Ability to motivate employees. Experience in responding to time sensitive operations and unanticipated events. Exceptional interpersonal communication skills, including but not limited to: Subscribing to an “open-door” policy for all staff; Tactful and diplomatic handling of challenging issues; and Ability to communicate across cultures and adjust communication style based on the audience. Knowledge of training in and the exercise of leadership and management skills. Ability to define problems, collect data and draw valid conclusions including ability to analyze and interpret a variety of technical data, financial data and legal documents. Ability and willingness to adapt to new systems and adopt as well as implement changes to processes and policies. Experience working with unions. Experience building a succession plan. Ability to remain calm under pressure and stress and convey positive rock steady attitude in the face of challenges. Experience in facilities management including overseeing procurement of materials and supplies and inventory controls. Experience working with budgets and project delivery. #J-18808-Ljbffr Lriw

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